Policy & Finance Information
Privacy Policy
We take your privacy seriously. Any information you share with The London Contractor — whether through our contact form, email, or finance link — stays between us.
We only collect details needed to provide services or respond to your enquiry (name, email, address, photos you upload). We do not sell, share, or misuse your data.
Your messages and contact details are stored securely and only accessed when relevant to your enquiry.
Terms of Service
By working with The London Contractor, you agree to fair and reasonable terms:
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We will always provide clear communication about pricing, scheduling, and scope of work before beginning any job.
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Quotes are valid for 30 days unless otherwise stated.
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We will not pressure you into services, upsells, or unnecessary work.
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Any issues or disputes will be handled professionally and fairly.
Refund Policy
For consultation services (email, phone, or in-person), refunds are not issued once advice has been delivered.
For works already completed, refunds do not apply — but if you're unhappy with something, we’ll always do our best to put it right.
If you’ve made a payment in error or believe you've been charged incorrectly, please contact us immediately:
thelondoncontractor@gmail.com
Finance Information – Payl8r
Finance is available on eligible jobs up to £3,500 through Payl8r.
This includes larger works like room refurbishments, fire door compliance, or damp treatment packages.
🔸 How It Works:
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Ask for a quote as normal
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If you’d like to spread the cost, we’ll send you a secure finance link
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You apply directly with Payl8r (we don’t see your financial details)
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If approved, we’ll book the job in and carry on as normal
🔸 Compliance Info:
The London Contractor Ltd is an Introducer Appointed Representative of Social Money Ltd t/a Payl8r, authorised and regulated by the Financial Conduct Authority (FCA) under FRN 675283.
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Credit is subject to creditworthiness and affordability assessments
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Missed payments may affect your credit file, future borrowing, and may incur fees
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Representative APR 127.34%
🔸 Representative Example:
If you borrow £200 over 12 months at a fixed monthly interest rate of 4% and an annual rate of 48%,
Representative APR: 127.34%
Monthly payment: £24.66
Total repayable: £295.92
Total cost of credit: £95.92
🔗 Apply for Finance Now
Click below to start your finance application:
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Insurance and Safety
The London Contractor holds Public Liability Insurance of £1,000,000 through Simply Business, covering all on-site work and consultation visits. Our team adheres to UK Health & Safety Executive (HSE) guidance.